1 reviews | Active since Jun 2017
Poor service and customer bullying
Please stop calling and prosecuting me.
1. You said I need to pay for technician to come out (call out fee) 2. Pay technician for labor 3. Pay for whatever (radio disconnection) 4. You have already increased the premium twice without my consent 5. Debited over R815 for month of November 6. Last week Tuesday was out and my alarm went off at 02am and I gave instructions to go have a look at it but no one went and no update was given.
So your service is poor and now you still want me to speak to you with calm emotions.
Look at the trails of my complaints since I joined ADT and compares with National which I never had even a single complaint.
I don't care where you going to take me to lawyers or what but I never signed anything with you but National and I never had peace of mind since you took National company.
I'm going to publish this complaint and review on Hellopeter for other clients to be aware of your services. You want money for everything. Your radio is disconnected from my house. My alarm, sensors and beams all working but I need to pay you to connect with alarm. Over my dead body.
Regards
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
