Poor Service

Its been 4 months after a break-in and still no compensation was received from ADT. Every follow up I do with Mandy Sanderson the claim administrator is pillar to coast . The claim has been lodged since February. Unhappy customer Reply (1) Fidelity Security Services’s reply 16 May 2025 at 11:14 Dear Andiswa Zibi We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT

The service is poor even after they promised to call no once called and still made a follow up on the 16th, I was told the manager is in a meeting. I followed up again the 20th if the manager is still in a meeting from the 16th and no once came back to me. This is so unfortunate as one is stuck with the contract of 3 years with such bad service.