Poor Service

I sent my cancellation request July 2024. I received a call enquiring why I am cancelling the service, same was provided and I was advised that a note will be made on the system.

To my surprise they kept on invoicing me. I enquired about this via email and telephone no response received. I eventually received a response in January 2025 and was advised to complete a cancellation form which was never provided to me in July 2024 by Damane Polediso, this is the same person who never advised me July 2024 to complete the cancellation form after six months of invoicing. I asked who will be liable for the outstanding fees as I cancelled no response up to date.