CD
Chulumanco D
1 reviews | Active since Jun 2017
16 Jan 2023, 15:27
Poor Service
Their customer service is very poor no regard for turnaround time and the time holding the line its so frustrating.
Earlier today one of your agents called informing me that there was a battery removal from the car and I told her that the car is at the car wash so I am unable to confirm what is happening with the car. She in turn informed me that I should check and phone them back, really 🙄asked her why can't she dispatch an agent to check and get back to me and he response was I have not called to inform them that the car was being ****** or something, really now!!
I'm really paying for nothing and the car will easily be ****** without trace. When I am calling in to cancel I am told that there is a cancelation form I should sign, why? I took this over the phone and the cancelation will be done overt the phone.
Phone me back to confirm cancelation today still
Helpful (0)
Replies (7)0
Replies (7)
Fidelity Security Services's replyOfficial
16 Jan 2023, 16:06Dear Chulumanco D
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Fidelity Security Services's reply16 Jan 2023, 16:06
Official
Dear Chulumanco D
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
CD
Chulumanco D's updateReviewer Update
17 Jan 2023, 14:45A day later no one has called regarding this. Yest your agents have the nerve to call and confirm the next debt date, are you people for real?
CD
Chulumanco D's update17 Jan 2023, 14:45
Reviewer Update
A day later no one has called regarding this. Yest your agents have the nerve to call and confirm the next debt date, are you people for real?
Fidelity Security Services's replyOfficial
17 Jan 2023, 15:52Dear Chulumanco D
Apologies for the delay. We have escalated you concerns to our Securedrive team and someone will contact you shortly.
Kind Regards
Fidelity-Adt
Apologies for the delay. We have escalated you concerns to our Securedrive team and someone will contact you shortly.
Kind Regards
Fidelity-Adt
Fidelity Security Services's reply17 Jan 2023, 15:52
Official
Dear Chulumanco D
Apologies for the delay. We have escalated you concerns to our Securedrive team and someone will contact you shortly.
Kind Regards
Fidelity-Adt
Apologies for the delay. We have escalated you concerns to our Securedrive team and someone will contact you shortly.
Kind Regards
Fidelity-Adt
CD
Chulumanco D's updateReviewer Update
18 Jan 2023, 16:37I really hate that you guys don't give a flying **** about my request for cancelation and the poor service I have been getting from you.
Now there is a Sibongile Hyai dumping cancelation forms, what for? When I did not sign any forms when I took out this ****ty policy with you. You need to do better because I am not going to accept this nonsense from never
Now there is a Sibongile Hyai dumping cancelation forms, what for? When I did not sign any forms when I took out this ****ty policy with you. You need to do better because I am not going to accept this nonsense from never
CD
Chulumanco D's update18 Jan 2023, 16:37
Reviewer Update
I really hate that you guys don't give a flying **** about my request for cancelation and the poor service I have been getting from you.
Now there is a Sibongile Hyai dumping cancelation forms, what for? When I did not sign any forms when I took out this ****ty policy with you. You need to do better because I am not going to accept this nonsense from never
Now there is a Sibongile Hyai dumping cancelation forms, what for? When I did not sign any forms when I took out this ****ty policy with you. You need to do better because I am not going to accept this nonsense from never
CD
Chulumanco D's updateReviewer Update
28 Jan 2023, 15:04You people really take me for a fool 12 days later this is still not resolved. I DO NOT WANT YOU SERVICE ANYMORE HENCE I ASKED THAT THIS USELESS THING BE CANCELED WITH IMMIDIATE EFFECT.
YOU ARE ALL A BUNCH OF BULLIES TRYING TO FORCE ME. THAT SIBONGILE HYAI IS ONE USELESS HUMAN BEING I HAVE CAME ACROSS IN MY LIFE, SHE CAN'T EVEN REPLY TO HER EMAILS
YOU ARE ALL A BUNCH OF BULLIES TRYING TO FORCE ME. THAT SIBONGILE HYAI IS ONE USELESS HUMAN BEING I HAVE CAME ACROSS IN MY LIFE, SHE CAN'T EVEN REPLY TO HER EMAILS
CD
Chulumanco D's update28 Jan 2023, 15:04
Reviewer Update
You people really take me for a fool 12 days later this is still not resolved. I DO NOT WANT YOU SERVICE ANYMORE HENCE I ASKED THAT THIS USELESS THING BE CANCELED WITH IMMIDIATE EFFECT.
YOU ARE ALL A BUNCH OF BULLIES TRYING TO FORCE ME. THAT SIBONGILE HYAI IS ONE USELESS HUMAN BEING I HAVE CAME ACROSS IN MY LIFE, SHE CAN'T EVEN REPLY TO HER EMAILS
YOU ARE ALL A BUNCH OF BULLIES TRYING TO FORCE ME. THAT SIBONGILE HYAI IS ONE USELESS HUMAN BEING I HAVE CAME ACROSS IN MY LIFE, SHE CAN'T EVEN REPLY TO HER EMAILS
Fidelity Security Services's replyOfficial
30 Jan 2023, 13:52Dear Chulumanco D
We take note of your comments. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We take note of your comments. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Fidelity Security Services's reply30 Jan 2023, 13:52
Official
Dear Chulumanco D
We take note of your comments. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We take note of your comments. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
CD
Chulumanco D's updateReviewer Update
30 Jan 2023, 16:29Your automated replys are really not helping with solving the issue I have with you people. All I want you people to do is cancel this thing with immediate effect and your Sibongile Hyai has failed to do that or even try reply to my email.
I'm really tired of having to talk to you people daily over and again
I'm really tired of having to talk to you people daily over and again
CD
Chulumanco D's update30 Jan 2023, 16:29
Reviewer Update
Your automated replys are really not helping with solving the issue I have with you people. All I want you people to do is cancel this thing with immediate effect and your Sibongile Hyai has failed to do that or even try reply to my email.
I'm really tired of having to talk to you people daily over and again
I'm really tired of having to talk to you people daily over and again