Poor Service

Since I sign a contract on 3 November 2020 with ADT Bloemfontein, the process is not complete yet. Had to call them after a week waiting for the technician to come do installation, he came on the 17th only to find that the existing board has a fault. He said he will send a quote for the new or repair of the board, still waiting for the quotation till today. I called bloem branch yest, they said they will send the quote, still waiting even now. I wonder if ADT realises the crucial their service is. I mean we don't request their service just because it's something in fashion, it's a safety matter and one would actually expect them to take it very seriously but it seems they take it like you just buying furniture. As a first time client I'm very dissapointed really. Your service is pathetic.