Poor service

I went to Centurion mall today between 12 :00 and 13 :00. I found out I lost my car keys around 15 :30. I traced my steps searching for my car keys with no luck. I reported it to the office control and securities and there was nobody brought keys to them. I went to stand next to my car while I was calling for lock Smith and road assistance. It took me close to 2 hours to call for help and walking around my car. What is funny I didn't not see security guard in that period. Secondly when the tow truck was about to lift the car, the car keys were available at the control room for collection. When I asked them how did they find the car keys , they told me they are a new shift they don't have information. I just want to say be careful!!!