Poor service

It is shocking that I pay for the service that doesn't serve me. My home was burgled on 11/02/2025. The armed response came and stood outside the gate because he said he could not get in. The ******** ran away through the back. Other security companies chased the suspect and he ran into the bushes. My problem was why did their guard just stand there instead of checking around the property and might have found the suspect. I complained and to their operations manager, Noele and technical manager, Ashley, who drove to my house. I told them I want a full report of what happened, they promised to send it, up to this day they haven't. I spoke to Noele twice afterwards, kept promising to email the report and nothing done. Worse, their service has not improved since.