Poor customer service

I was recently charged with over servicing of call out fees which i have no control of. Every time there is load shedding/ power cuts my alarm is sending out a panic button which I have no control off. I also notice that when my alarm was installed i never receive communication from my security company. When i queried this I was informed they do not provide this service On the 11/6/2024 i spoke to Brain & explained vandalism of cables & weekly if not more frequent events of city power switching on & off the power. On Occasions I am in the office and am not aware why the alarm has went off. Brian escalated my case to a manager called Bethwell, he was extremely rude, unconcerned & spoke over me. He told me he does not need to hear my concerns. He refused too listen to my explanations. When i told him ever since in was charged for over servicing I have not activated my alarm. Alas city power is working on our cables from last week & my alarm is sending out a panic. I told him to please stop sending armed response as I do not want excessive amounts being taken from my account at any given time of the month . He said he will not stop sending armed response its my duty to inform them. He further said thats a lie that i do not receive communication he will check my profile but could not find sny about power failure. He told I am malicious ringing tge alarm 🤷♀️I need to speak to someone that can listen & hear me. I work from the office, i was ill for the month of May in hospital, I go on holidays how can i inform the company that this happening. He refuse to answer me what is considered excess callouts. I would like to stop my service as i am being charged and treated like I'm not human & don't have a life. Can someone please contact me