NM
Nosipho M
1 reviews | Active since Apr 2019
24 Dec 2021, 12:09
POOR CUSTOMER SERVICE
I AM STAYING IN ONE OF SOUTH AFRICA'S MOST DANGEROUS TOWNSHIP AND BECAUSE OF THIS I TOOK OUT A HOME SECURITY SYSTEM WITH ADT. LAST WEEK I CONTACTED THEM TO INFORM THEM THAT I AM MOVING OUT AND NEED THEM TO MOVE THE SYSTEM FOR ME. LATER ON, I GOT A CALL THAT THEY ARE COMING TODAY AT 12PM. I CALL THEM TO ONLY FIND OUT THEY CANT MOVE ME TODAY BUT RATHER TUESDAY AND I HAVE ALREADY MOVED. MY PTSD IS GOING TO BE A MESS THIS WEEKEND WITHOUT ANY FORM OF SECURITY. I AM SCARED AND HOPELESS
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Fidelity Security Services's replyOfficial
27 Dec 2021, 13:05We serve to confirm receipt of your enquiry and have escalated such through for investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
Fidelity Security Services's reply27 Dec 2021, 13:05
Official
We serve to confirm receipt of your enquiry and have escalated such through for investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.