POOR CUSTOMER SERVICE

I am a client with Fidelity ADT. I pay my account once a year. To my shock when I tried to apply for a home loan my credit report reflects that I Pay ADT R2979.70 per month which is not true. My monthly premium is R496.61 per month. I spoke to a lady at the Witbank branch and was referred to a lady at the head office by the name of Zamashenge Buthelezi to whom I explained my problem to and requested that the company rectify my account with the different credit bureaus. Her response was that they only work with Transunion and that I will have to update my account myself with the other bureaus. I subsequently requested that she draft a letter reflecting my monthly premium and that my account was up to date until my next payment which is in September 2019. She refused to correct the letter she had sent me and went on to tell me that my account was actually in arrears of which that’s not the case. I am extremely disappointed in the way the company handles its clients and am going to cancel my contract with them.