1 reviews | Active since Oct 2021
I called ADT regarding a service of my alarm due to the sms I received informing me I will be charged for excessive response. I asked what I should do, and they informed me the alarm need to be serviced. At this point also found the alarm is not mine but rented, this was a “shock” as I know I will never rent an alarm. Considering the time I accepted the subscription the property will still being complete – the salesperson never mentioned I will be renting a system, as I would cancelled immediately or opted to rather pay for it. However, I continued informing the person if I don’t own it why must I pay for something that I don’t own, as the alarm was going off and it not my problem then “you” ADT are responding to a system why should I pay for fixing. I requested a phone call from a manager (at the the no manager called), 2 weeks later after I requested a cancellation a person tried calling. I got no interest in staying with ADT and I will strongly advise people out there to really reconsidered ADT. Currently I trying to part ways which includes my alarm by paying them but according to the cancellation person “they do not sell their alarms”, this creates another question, what do they do with the second-hand alarm. This I considered entrapment and misrepresentation. This renting of alarms is a trapping mechanism, and if do not have the fund to pay for an alarm you be paying for a considerable time and thereafter if you choose to leave their service you be required to buy a new system. please reconsider ADT if you can.
Best regards,
Best regards,
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