Paying R700 a month for security that doesn't arrive in an emergency.

Friday morning 23/09/2022 at 7.34 I pressed the emergency button that set off the alarm due to someone outside trying to gain access to my property. Security company phone pre-recording said press 1 if you are ok, 2 if you are not. I pressed 2. It said an armed response was on its way. No one came, we dealt with the situation ourselves. at 8:01 I phoned the security company operator and confirmed the alarm signal was received but said there were a lot of calls at that time which is why no one arrived. I exploded because why am I paying R700 a month for a service that when I use doesn't respond? She said she will get management to call me 11 days later have not received a call. This service is unacceptable.