DW
Deon W
1 reviews | Active since Sept 2015
19 Sept 2022, 13:03
Paying for no Service - Beeping
I am paying for a beeping sound! My alarm has not been working for some time now and I called ADT to test as there is a beeping sound coming from the alarm due to loss of date and time due to loadshedding. We tested the alarm to find that no signal was coming from the radio , no panic buttons work either , we then logged a call on Thursday 14 2022 for a technician to come on on the Monday of 19 September 2022 , I waiting the entire morning just to be told that a morning call can happen at 11:50 by the call center agents. Called them again and them a technician called to tell me that he is on his way , at 12:07 no one arrived and this is when I lost my patience , I am cancelling with adt I cannot be paying monthly for a service that does not work.
Helpful (0)
Replies (4)0
Replies (4)
Fidelity Security Services's replyOfficial
19 Sept 2022, 15:55Dear Deon Van Wyk
We are in receipt of the above complaint and would like to assist. In order to do this, we will need to correct cell number that is affiliated to the premises in question. (eg: the number we call when the alarm activates). I've even checked the e-mail address and it also does not come up on our database.
We will need the above information, so that we can escalate this concerns to the correct department, for them to call you back to further assist.
Thanks for the co-operation.
Kind Regards
Fidelity-Adt
We are in receipt of the above complaint and would like to assist. In order to do this, we will need to correct cell number that is affiliated to the premises in question. (eg: the number we call when the alarm activates). I've even checked the e-mail address and it also does not come up on our database.
We will need the above information, so that we can escalate this concerns to the correct department, for them to call you back to further assist.
Thanks for the co-operation.
Kind Regards
Fidelity-Adt
Fidelity Security Services's reply19 Sept 2022, 15:55
Official
Dear Deon Van Wyk
We are in receipt of the above complaint and would like to assist. In order to do this, we will need to correct cell number that is affiliated to the premises in question. (eg: the number we call when the alarm activates). I've even checked the e-mail address and it also does not come up on our database.
We will need the above information, so that we can escalate this concerns to the correct department, for them to call you back to further assist.
Thanks for the co-operation.
Kind Regards
Fidelity-Adt
We are in receipt of the above complaint and would like to assist. In order to do this, we will need to correct cell number that is affiliated to the premises in question. (eg: the number we call when the alarm activates). I've even checked the e-mail address and it also does not come up on our database.
We will need the above information, so that we can escalate this concerns to the correct department, for them to call you back to further assist.
Thanks for the co-operation.
Kind Regards
Fidelity-Adt
Fidelity Security Services's replyOfficial
21 Sept 2022, 11:52Dear Deon Van Wyk
Please see above and provide us with the relevant information required. We need to establish with which branch you are with and the premises address in question.
Kind Regards
Fidelity-Adt
Please see above and provide us with the relevant information required. We need to establish with which branch you are with and the premises address in question.
Kind Regards
Fidelity-Adt
Fidelity Security Services's reply21 Sept 2022, 11:52
Official
Dear Deon Van Wyk
Please see above and provide us with the relevant information required. We need to establish with which branch you are with and the premises address in question.
Kind Regards
Fidelity-Adt
Please see above and provide us with the relevant information required. We need to establish with which branch you are with and the premises address in question.
Kind Regards
Fidelity-Adt
Fidelity Security Services's replyOfficial
22 Sept 2022, 09:43Dear Mr Van Wyk
We have closed this complaint with Hello Peter, due to no response received to the above requests. We have tried calling the cell number again today and keep getting an engaged signal.
We unfortunately cannot assist, or escalate this to the relevant department if we cannot trace the premises on our database.
Please feel free to call our Call Centre on ***, if Coastal, eg; CT, PE and KZN and ***if Inland eg: JHB, PTA to test the alarm with our Technical department and to possibly arrange a booking with a Technician, if they didn't attend as yet.
Kind Regards
Fidelity-Adt
We have closed this complaint with Hello Peter, due to no response received to the above requests. We have tried calling the cell number again today and keep getting an engaged signal.
We unfortunately cannot assist, or escalate this to the relevant department if we cannot trace the premises on our database.
Please feel free to call our Call Centre on ***, if Coastal, eg; CT, PE and KZN and ***if Inland eg: JHB, PTA to test the alarm with our Technical department and to possibly arrange a booking with a Technician, if they didn't attend as yet.
Kind Regards
Fidelity-Adt
Fidelity Security Services's reply22 Sept 2022, 09:43
Official
Dear Mr Van Wyk
We have closed this complaint with Hello Peter, due to no response received to the above requests. We have tried calling the cell number again today and keep getting an engaged signal.
We unfortunately cannot assist, or escalate this to the relevant department if we cannot trace the premises on our database.
Please feel free to call our Call Centre on ***, if Coastal, eg; CT, PE and KZN and ***if Inland eg: JHB, PTA to test the alarm with our Technical department and to possibly arrange a booking with a Technician, if they didn't attend as yet.
Kind Regards
Fidelity-Adt
We have closed this complaint with Hello Peter, due to no response received to the above requests. We have tried calling the cell number again today and keep getting an engaged signal.
We unfortunately cannot assist, or escalate this to the relevant department if we cannot trace the premises on our database.
Please feel free to call our Call Centre on ***, if Coastal, eg; CT, PE and KZN and ***if Inland eg: JHB, PTA to test the alarm with our Technical department and to possibly arrange a booking with a Technician, if they didn't attend as yet.
Kind Regards
Fidelity-Adt
DW
Deon W's updateReviewer Update
27 Sept 2022, 10:04This has not been closed , I cancelled my alarm system on the 19 September , however my account has been debited again for a service that I do not want , I was casually told that I have to give 30 days notice for cancelling services - so this means I am once again paying for a service that gives no value and that I do not want , so my account will be debited again come the 25 October for nothing that works , I put this in writing to *** but this cancelation process is a drag feet process , It seems like fidelity adt is only interested in getting money from clients for services that cannot be provided. I will not recommend this service to anybody - I was contacted by the area manager that wanted to so badly keep me as a customer - I told him that I am done with Fidelity ADT - please refund my money and stop debiting my account!
DW
Deon W's update27 Sept 2022, 10:04
Reviewer Update
This has not been closed , I cancelled my alarm system on the 19 September , however my account has been debited again for a service that I do not want , I was casually told that I have to give 30 days notice for cancelling services - so this means I am once again paying for a service that gives no value and that I do not want , so my account will be debited again come the 25 October for nothing that works , I put this in writing to *** but this cancelation process is a drag feet process , It seems like fidelity adt is only interested in getting money from clients for services that cannot be provided. I will not recommend this service to anybody - I was contacted by the area manager that wanted to so badly keep me as a customer - I told him that I am done with Fidelity ADT - please refund my money and stop debiting my account!