PATHETIC SERVICE FROM ADT

ABSOLUTELY PATHETIC SERVICE RECEIVED FROM ADT. AFTER BEING A CLIENT OF THEIRS FOR MORE THAN 15 YEARS I GET TOLD, FOR A TECHNICIAN TO COME OUT TO GIVE ME A QUOTE ITS GONNA COST ME ALMOST R600. THIS IS AFTER I HAD AN ATTEMPTED BREAK IN, HENCE THE FACT THAT I WANTED A QUOTE TO UPGRADE MY ALARM SYSTEM. THEN AFTER COMPLAINING ABOUT ONE OF THE BEAMS THEY FITTED IS DEFECTIVE THEY TELL ME, SORRY WE CANNOT REPLACE IT AS IT IS OUT OF WARRANTY. THIS IS A LOAD OF BULL **** CONSIDERING I PAID OVER R3 500 . WHEN SPEAKING TO ONE OF THEIR TECHNICIANS HE SAID TO ME THAT ADT KNOWS THE BEAMS ONLY LAST A CERTAIN PERIOD BEFORE THEY START GIVING PROBLEMS. I TOLD THE REPRESENTATIVE FROM ADT TODAY THIS AND ALL THEY SAY IS I APOLOGIZE. AS IF THAT IS GOING TO SORT OUT MY BEAM. I CANNOT BELIEVE THAT YOU PAY FOR SERVICE EVERY MONTH BUT ALL YOU GET FROM ADT IS EXCUSES AND HEADACHES. BUT LET ME OWE THEM MONEY THEN THEY QUICK TO PHONE YOU. THEY WONT GO OUT OF THE WAY TO HELP THEIR CLIENTS. I WORK IN A WARRANTY DEPARTMENT IN THE MOTOR INDUSTRY AND IF I HAVE A CLIENT THAT NEEDS ASSISTANCE WITH THEIR VEHICLE AND ITS OUT OF WARRANTY, I GO THE EXTRA MILE TO ASSIST THE CLIENT. WHETHER ITS A MOTIVATIONAL LETTER ETC. WITH ADT THEY DO NOT WANT TO HEAR ANYTHING EXCEPT THAT YOU MUST PAY. ADT MAKES MORE THAN ENOUGH MONEY TO PUT MORE VEHICLES ON THE ROAD. THERE IS CURRENTLY 1 VEHICLE THAT COVERS GRASSY PARK, LOTUS RIVER AND PELICAN PARK. WHY SHOULD WE PAY SO MUCH MONEY FOR A SERVICE WE DO NOT RECEIVE. PATHETIC. I SERIOUSLY HOPE THAT WAHL BAARTMAN THE CEO OF ADT IS FOLLOWING THE SOCIAL MEDIA REGARDING COMPLAINTS.