Pathetic Service

I contacted ADT to change my banking details early December to ensure that come end of December and we head into January that they have the correct details for them to collect the debit order.

All my debit orders went off as usual, except for Fidelity ADT. For some reason they decided they would still Debit my old account ( which as a result ) I now had to pay penalties on for them trying to debit it twice.

I then contacted them in January to confirm that they had changed my banking details and well I get greeted by 2 of their agents just blatantly putting the phone down in my ear.

I do get through on the 3rd attempt to which I now confirm that they did not change my banking details and get this information through to the agent dealing with it.

I explain to the agent that as this was not my fault I expected that Fidelity ADT would take it upon them and I would not be charged for the month they messed up on.

I then get told that the banking details would only be in effect as of March as that I would have to back pay for any months that they were not able to collect.

I proceeded to writing a complaint to their customer service team on the 25th January and have yet to receive any communication back from their team.

I am still in contract with them but this pathetic service cant go unchecked, I want out of this contract from a company who does not care about their customers.