Pathetic Service

I have tried to cancel my service with Fidelity, because when the alarm does go off they do not call, with load shedding they will call two hours after the power comes back on. I then started calling them to cancel the signal. I then found out that they have been dialing the incorrect cell number after giving them TWO OF MY CELL NUMBERS. They then decided to charge me R126.00 for call out for October 2022 and the dates given was when am at home. I spoke to the accounts department and informed that they will refund the money back into my bank account NOTHING HAS HAPPENED TO DATE. I received another email informing me that for Nov an amount of R126.00 will be deducted for call out, because I did not answer my phone. I have never seen any guard at my gate or slip left at my gate, BECAUSE I WORK FROM HOME AND HERE 24/7. They are a bunch of PATHETIC OPPERATORS WHO DO'NT UNDERSTAND YOU OR DO'NT WANT TO UNDERSTAND.