Pathetic Service

Last week I had a break-in in my house. When I asked the response officer as to when he was dispatched to respond to my house he told me that he was dispatched when he was in my house already, he indicated that he was actually responding to a panic button call next door to my house. When he arrived my neighbor told him that she pressed because there were guys with a bakkie at my premises and there was a loud bank and alarm went off. When he went to my house of which it didn't have an ADT board he found that there was a break-in. Supervisor came to get the statement and ever since I haven't heard from anyone except the response guy who always came to check all is in order. On the 30th when I was leaving the house the alarm went off and I drove back in to deactivate and I got a call 3 minutes later after the alarm went off. I asked why was my alarm taking long to send a signal and the agent said that she's not sure and she will put me through her supervisor. The supervisor promised to get a technician to contact to me but nothing ever since, this was not a first incident last month I intentionally let the alarm off just to test the response time. I was phoned 6 minutes later to report the alarm and that is unacceptable because that's more than enough time to do whatever in the house. This morning I phoned the call centre to request that a technician is sent to have my unit checked out and I was told to contact some company as ADT didn't install my unit. I need to cancel this contract as it is not working for me and I need to be compensated for the items ****** in my house.