Pathetic service

On 20th October 2023 there was theft of copper pipes in my yard and the response took too long until other security companies responded first. The response guard informed me he was sent somewhere else to address another alarm, where I think it is out of our area. I wanted to address this concern with the Area Manager, I phoned him on the same day on his cellphone and left countless messages but no response. His name is Sizwe Dube.

I phoned your office again yesterday 26/10/2023 at 12:20, spoke to your call centre agent, they phoned him and he promised to get back to me after 1 PM when he is back in the office. He didn't phone me. I phoned again at 16:00 and spoke to Nathan, he also promised to ask him to call me and he didn't. I wanted to know as to why the response is allocated to Westwood Mall and leave his post which exposes us from ********s. I also wanted patrols to be increased due to the high levels of theft in our area, especially during the early hours of the morning.

I am concerned that it is either he doesn't take me seriously or he is too busy to respond. I even asked if there is another person willing to address issues with me but was told that it is him.

On Friday 27/10/2023 at 15:26, my alarm went off, got a call and asked them to respond. The armed response office came. Nobody phoned me afterwards to give me an update.

After sending this complaint to ADT, I received the reference EA5AB3B651946. I phoned today at 12:40 and asked for the complaints department, I was put on hold for 12 minutes and got cut-off. On their phone voice prompt, I was asked to ask an agent to call and nobody did.

The service level from ADT has diminished a lot over the years and this disappointing.