RW
Reveaner W

1 reviews | Active since Jan 2026

29 Jan 2026, 10:59

Pathetic fleet management

To whom this may concern On 05/07/2025 this vehicle reversed into me on this Saturday. I was parked in a parking bay whole being at work. While this incident occurred I was actually outside witnessing it happening. The vehicle registration is B***PP - GP 40252. On Monday the 7th I typed out an affidavit and sent it to the guard who caused the accident. Ever since no word from fidelity. In November I fixed the car with a total cost of almost R30 000. Than I called the depo and spoke to Bazil who gave me a visit at work and collected the proof of payments on the car. Today is 29/01/2026. On a daily I would call *** with no luck. Today I got a number from the office *** for Mr Bradley..also with no answer at all. Last week I went as far to complain at the head office also with absolutely no response. All I ask is pay back the money I have spent to fix my car that stood still in a parking bay. I dnt want any more excuses because they have been such an inconvenience to me and my partner.

Thank you Regards Reveaner ***

0
Replies (2)
Fidelity Security Services
Fidelity Security Services's reply29 Jan 2026, 12:03
Official
Dear Reveaner De Wet  We take note of your complaint. Thank you for bringing this to our attention. We will fully investigate this matter and have escalate the issue to higher management. A senior person will contact you to discuss further.    Kind regards  Fidelity-ADT 

Best regards,

RW
Reveaner W's update11 Feb 2026, 14:26
Reviewer Update
This is quite disappointing that feedback to a client is not even an urgent matter to such a profound business unit. I had 2 phone calls after complaint has been logged. Till this day and hour no1 had the decency to reply nor arrange by what date I will have my money. Management is really pathetic and unprofessional. This place them is such bad light to deal with a company where urgent matters becomes non compliant