PATHETIC

Our alarm was installed 5 months ago and the battery is flat. I contacted our representative Yuonus at the Port Elizabeth branch on Tuesday 22/10/2019 and he assured me that someone from the technical team will contact me soonest. Having heard nothing by 24/10/2019 I contacted Yuonus again,he assured me that he will escalate the matter and I should contact him the next day if I was not contacted yet. On the 25/10/2019 after not being contacted by technical team I send Yuonus a message to inform him of the situation,but got no reply. Today the 28/10/2019 I received a sms from ADT informing me that the battery at my house is low. I then forwarded this sms to Yuonus, but received no reply from him again. What will happen if they brake into my house. The service I received is PATHETIC. Hope I don't have to wait this long for the response unit should something go wrong. Can someone please help.