Pathetic Customer Service - Delayed Installation

Hi

I have been waiting for the outdoor beam installation to take place for almost a month now despite of settling the invoice before time. The technical team manager (Shana) has been useless providing false hopes since the last three weeks with no positive outcome. I have been chasing after the call centre agents and ADT tech team almost everyday via phone calls and until now no action has taken place.

None of the managers have stepped in yet to take ownership and resolve this matter. I am afraid I made a huge mistake by going with ADT Fidelity instead of Princeton who are super efficient in keeping their clients satisfied.

Can someone responsible please take ownership here in getting the outstanding installation?

Regards