Pathetic admin

we've had 4 alarms with FIDELITY and i did cancel all of it 1. CHURCH Break- in in Jan 2024 and alarm was ******.they did promise to come back to us regarding the issue.Never did they do it. In October 2024 i wanted to do and upgrade only to find out that for 10 months Fidelity collected funds,but there was no signal.How can that be possible? surely there must a exception report regarding this ???? 2. PHOKENG This they debited us for response and monitoring .They did not even have response vehicles there.So surely i should have been only billed for monitoring??? 3. Our business We did move to another company and did give my 30 days notice.i did receive the cancellation letters ,nowhere does it state on your cancellation letter is something about a penalty fee.When i did query they say it is on the contract.Do they give a copy of the contract NO..The wording it A PENALTY FEE CAN BE CHARGED. There is a huge difference between CAN and WILL !! Can" expresses ability, possibility, or permission, while "will" indicates future intention, prediction, or a promise.

I did query it and they can not even answer me,but now they hand me over and the people can not answer a phone .Are you using a bullying tactic!!!!!!!!!!!!!!!! The best is this alarm was only suppose to be name change