Pathetic

I am extremely dissapointed and frustrated. I fail to understand how *********** people are put in charge to manage our security and making sure we are safe.. Not only are u not living up to your promised standard, more than ever, i became to feel extremely unsafe due to ur incompetency.. Service is only given when a customer lay complaints and threatening to go to the Ombudsman.. i only have my alarm for 9months and so far almost every second month i have to lay complaints cause you do not solve the issues and i get promise of calls will be made to me which does not happen. Almost 1 month a Technician came to my place to do a report due to the continuous issues experiences, till date I have not received any feedback with regards to that report, again 2 weeks ago I called to get feedback on the report and that I'm now getting SMS that the battery is low, I called in and was advised due to it not being 1 year, it is still under warranty and they will send someone out to replace it.. a week later I still have not received the feedback and called again and I threatened to go to the Ombudsman, I Tham got a call on the 6th telling me that I have to pay for it and I asked why should I pay if I was informed that it's less than 1 year and it will be replaced and secondly for the past 9 months being an ADT client was the worst mistake I could make by thinking I am making the right decision for me and my family safety.. She could not answer me as I said, go see how many times I had to lay complaints within this 9months and yet no report was given to me as well for what is the reason for all these issues I have with the alarm which is not even 1year and I was informed she will call me back, 1 week later and I am still waiting for that call. Your service is extremely poor and I would seriously not recommend you to anyone else who may be interested to join cause I am a living example of what service was given and problems after problems.. I will definitely be escalating this to the Ombudsman as well and provide proof of all my calls and hello Peter complaints as what emotional and physical abuse I had to endure while under your service.