Ombudsman

Im extremely dissapointed in the service received.. It seems like every year around this time ur systems seems to be faulty.. On 2 occasions ******s could enter my property and stole stuff without the alarm going off. Last year September the entire property system was checked and a extra beam was placed (zone 17) at the gate to ensure that no-one could ever enter. Well here we are again, alarm was ON and yet they could come in and ***** once again. I called the monitoring team and they told me they did not get any signals which ia extremely weird as we switch on the alarm by 7pm daily and switch it off by 6:30am. The armed response came and we tested the alarm and it went off which was at 7am. He communicated with the control room to get them to dispatch SAPS, he waa siting here from 7am till after 9am and no SAPS came, i called again and the monitoring team said they called SAPS. ITS 11:28am and still no SAPS. What i fail to understand is why ******s can "trick" ur system. What is the point of me having an alarm system is it cannot protect me and my family as you promise on your contract. This is the 4th break- in that occured while i have an alarm system with you. I will take this futher as it is breach of contract and putting my families lives in danger.