Not impressed at all

Item: Fidelity Security Services
Rating: 1
Author: Maritza S

Extremely dissatisfied. Made an appointment for a new installation and quote. They did not pitch up. The day After a Lady contacted me apologized and rescheduled for the next day. Only to not pitch again. If you contact her no the mailbox is full can't even leave a message. For a security company that's extremely bad what happens when you hit your panic button, and they don't pitch or leave you hanging??

Helpful (0)

Replies (3)

Fidelity Security Services's replyOfficial

17 Nov 2022, 13:58

Dear Maritza Smit
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Fidelity Security Services's reply17 Nov 2022, 13:58

Official

Dear Maritza Smit
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Fidelity Security Services's replyOfficial

17 Nov 2022, 14:09

Dear Maritza Smit

I've tried calling you but kept getting your voicemail.

Please provide me with the cell number related to the premises in question? I need to know which branch you belong to, so that I can escalate it accordingly and which department you have concerns with.

Please urgently advise and thank you for your co-operation.

Kind Regards
Fidelity-Adt

Fidelity Security Services's reply17 Nov 2022, 14:09

Official

Fidelity Security Services's replyOfficial

17 Nov 2022, 14:53

Dear Mrs Maritza Smit

Thank you for taking my call and for providing me with the relevant information needed.

I will escalate this to my colleagues at our Inland offices to give you a call to further discuss.

Our apologies for any inconvenience caused.

Kind Regards
Fidelity-Adt

Fidelity Security Services's reply17 Nov 2022, 14:53

Official