Not entering premises

On the morning on Thursday, 1 October 2015, at about 3:15 the alarm at 308 Acornhoek Street was activated.<br> <br> In spite of the fact that there is a key box and Fidelity knows the code, the security guard on duty failed to open the box to retrieve the key, unlock the gate and enter the premises!! A previous time the guard's torch battery was flat and thus he could not find the box!!<br> <br> At this point in time I really start to regret the move from our previous security company to Fidelity.<br> <br>