No Serivice - 5 hour reaction time

We have been a client at Fidelity Security for years now, every year the service just gets a little bit worse..<br> It has now gotten to the point that we have no reaction to alarms at all anymore. On Sunday night 18 October our electric fence was cut. Our alarm went off at 10:00.... They called and spoke to our grounds manager that told them he is chasing the people...... the vehicle arrived to help at 15:00!!! 5 hour reaction time....<br> There is a business close to our business that had a client hi-jacking earlier this year, so at 22:00 you can see the reaction vehicle waiting to escort the bus with their clients. our alarm dare not go off during this time period as it is just ignored! How can you possibly think that is acceptable fidelity?! <br> We have requested contact number changes on more then 20 occasions ****erally 20 plus times) yet they still call the incorrect people, while the people who are standing surrounded by ********* anxiously await the call that never comes..... Tell me if my alarm goes off and you call to hear if im ok and i don't answer, don't you then send out a reaction officer? is that not what i pay for? Yet this is not the case!