No security for your money.

It is now almost a year since I have been battling to get assistance with the accounts department. I made a call in January 2024 reporting a fault in our alarm system and was informed that due to it being my second call out, I will not be charged a fee.

When the technician came on the 27th of January and fixed the fault, I noticed the form had a fee for which I'd be liable for. I informed the technician of what I was advised on the call out and he advised to put that on the form and I did. However, a month later, I received a statement claiming I owed money and immediately followed up but everytime they advised they would check with the technician Tema and call be back and never do. One of the persons I spoke with was Carl on the 10/06/2024 @ 11:49 (I took a revord of this particular interaction) to report this ***** and no one has bothered to come back to me and every month I get a statement that I owe this amount. I have even spoken with Aldo Meyer in the accounts department multiple times and every time he advises he'll investigate and give feedback but nothing.