No response from control at alarm activation, left for dead

My alarm was activated early morning of 09 November due to suspected burglary Neighborhood watch caught an armed man that night

ADT Control Room did not call us

I tried calling ADT to query why we were not called and could not get through I emailed ADT 3 times with same query (why we were not called when the alarm was activated ... on 25 November I received email with an automated ticket number

On Tuesday 29 November I receive an email that there is a booking scheduled for ... 29 November !?!?!?

A booking for what? I am not home on 29 November ... why was I not informed or asked beforehand if someone will be home

Why am I paying R432 a month when ADT does not care if we were ******ed or not that night ?

I am cancelling my service with them and I advise everyone to do the same .....