NO CUSTOMER SERVICE - JUST EXCUSES

We had a burglary on Sunday evening in Waterkloof Pretoria. Outsurance needs a alarm report to finish our claim. This is the only outstanding paperwork to be submitted before the claim pays out. We have been speaking to Maryna for the past two day's, left messages and send text messages. She doesn't return calls or respond to any text messages. When I called her at 11.20 today she had the excuse that she was in meetings although she did speak to my husband yesterday. When I asked her why she hasn't return any calls today once again the excuse \what must I do when head office doesn't send me the reports". Things got quite heated between us and when I asked her why she couldn't just tell us that she is still waiting instead of ignoring our calls she put down the phone in my ear and also switched off her phone. Here we are"