No Customer Service from FADTSecuredrive

I am a customer on FedilityADT Securedrive (Amber Connect), and my premium was deducted twice this month. I have tried unsuccessfully at least 2 times a day the past week in getting through to Securedrive customer care without success! I then went onto Amber connect's website where I received information from an agent on who to contact. It was 5 email addresses which included ***. Up to date and time I have not received even a response that my mail was received and is under investigation. Surely such a response is good business practice and should not take longer than 1 minute. This is the second time that I have to resort to such a review!!!!! FADTSecuredrive - where is your customer service????????