Negligence and reckless

Again did a fall victim of the poor systems which i made a huge amount. Since i have installed your equipment, I had endless problems, from alarm system not being loud, to batteries being "flat" which was not even 1 year.. previously theft occurred and the Technician was sent to come do a report which was not showed to me.. since I had your system, I logged over 8 complaints in less that 1 year.. This morning again I fell victim of your negligence and recklessness of systems failing me time and again. Theft accused again in the morning hours of which not once did the alarm system went off yet it was armed since 11:15pm last night. At 6:35am this morning we noticed that our gate machine/motor has been ****** (R18k value) we struggles to open the gate as the ******* jammed the gate and it could not manually open and got away with it and this meaning, my children and everyone was late and we had to get someone to try and open it so we can take the children to school etc.. what I fail to understand is that our walls is 1.8m high and if someone jumped over the fall, why did the beams/alarm never went off.. The reason I tool the beams/alarm in the 1st place was for our safety to prevent these life threatening issues from occurring. Your response team was there as well as the SAPS and I have open a case..CAS240/8/2033.. I will refer this to the Ombudsman for endangering a customer with faulty/poor system beams which allowed ******* to enter a close property with high boundary walls to get away and endanger us.