1 reviews | Active since May 2016
Negligence
It is with great sadness that i have to write this, once again.. Every month i have to lay complaints to be assisted. Last month the same and i was advised that everything will be/has been resolved. More than 4 days ago my alarm system went off completely, on Saturdsy 8:40am i called the Technician and ask if my battery was indeed replaced last month as per complaint and he said it was, there could be a problem with the charger which he will sort out and get back to me. On Sunday, 15th January I called him and till date have not received any feedback. I called your call center yesterday and was still in shock.. because we have no alarm system for over 4days, we had a ******* at our house. I explained to the consultant yesterday and she advised that an armed response officer would be here to find out what happened.. he came last night and I explained what happened and for the past 10 months of my being a client my fear was always to ensure my alarm is 100% working etc. Until today no 1 have called me and still I am without an alarm system. Not only were we ****** of our motor gate machine and building material, you put a 9month old pregnant lady's health at risk (which caused me to have pains of an already high risk pregnancy) and my family of which my 3 kids is below the age is 5years old.. I have now considered taking legal action against you for negligence and endangering an unborn/family life. I will also take this to the Ombudsman as every single month a different issue occurs yet monthly my payments are received. A battery operating system that does not work at all yet I am being told it was replaced.. I fear for my life and my family as again we have to sleep without security tonight.. no patrolling either as I was awake till 3:30am this morning and not once saw an ADT vehicle outside knowing my issue which was reported yesterday. I will be taking legal action as well as I have all proof every month with calls I made up until yesterday advising I am fearing for my life due to not having a working alarm system.
We thank you for bringing this to our attention. We would like to assist, but none of the above details does come up on our database as a client.
Please provide us with the contact details affiliated to the premises when the alarm activates, so that we can trace it on our database.
In this way we can further escalate it to the relevant Manager of the branch in question and get them to contact you to further address.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity - Adt
We thank you for bringing this to our attention. We would like to assist, but none of the above details does come up on our database as a client.
Please provide us with the contact details affiliated to the premises when the alarm activates, so that we can trace it on our database.
In this way we can further escalate it to the relevant Manager of the branch in question and get them to contact you to further address.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity - Adt
Thanks so much for the above information. I will escalate this to the relevant people to call you urgently to further address and resolve.
PS: the e-mail give on the Hello Peter is different to the one on your account. It is your g-mail address. Your ID no on your account ended in 88 instead of 85. I corrected this now. The phone number is the same, but we were experiencing some problems with our internal phone lines yesterday.
Our apologies for any inconvenience caused with regards to the above.
Kind Regard
Fidelity-Adt
Thanks so much for the above information. I will escalate this to the relevant people to call you urgently to further address and resolve.
PS: the e-mail give on the Hello Peter is different to the one on your account. It is your g-mail address. Your ID no on your account ended in 88 instead of 85. I corrected this now. The phone number is the same, but we were experiencing some problems with our internal phone lines yesterday.
Our apologies for any inconvenience caused with regards to the above.
Kind Regard
Fidelity-Adt