Neglicence

It is with great sadness that i have to write this, once again.. Every month i have to lay complaints to be assisted. Last month the same and i was advised that everything will be/has been resolved. More than 4 days ago my alarm system went off completely, on Saturdsy 8:40am i called the Technician and ask if my battery was indeed replaced last month as per complaint and he said it was, there could be a problem with the charger which he will sort out and get back to me. On Sunday, 15th January I called him and till date have not received any feedback. I called your call center yesterday and was still in shock.. because we have no alarm system for over 4days, we had a ******* at our house. I explained to the consultant yesterday and she advised that an armed response officer would be here to find out what happened.. he came last night and I explained what happened and for the past 10 months of my being a client my fear was always to ensure my alarm is 100% working etc. Until today no 1 have called me and still I am without an alarm system. Not only were we ****** of our motor gate machine and building material, you put a 9month old pregnant lady's health at risk (which caused me to have pains of an already high risk pregnancy) and my family of which my 3 kids is below the age is 5years old.. I have now considered taking legal action against you for negligence and endangering an unborn/family life. I will also take this to the Ombudsman as every single month a different issue occurs yet monthly my payments are received. A battery operating system that does not work at all yet I am being told it was replaced.. I fear for my life and my family as again we have to sleep without security tonight.. no patrolling either as I was awake till 3:30am this morning and not once saw an ADT vehicle outside knowing my issue which was reported yesterday. I will be taking legal action as well as I have all proof every month with calls I made up until yesterday advising I am fearing for my life due to not having a working alarm system.The only thing that was replaced was the charger port which now is clear the battery was never changed as there is no alarm system when its loadshedding. I requested my contract as well to take legal action as this seems to be a never ending issue where my life and family is put into danger.