monthly charge plus call charge? *** is the monthly charge for then???

What BS! 1stly - When the ADT representative comes out (without our consent/go ahead) and tells my mother after call number 5 or 6 they will start charging!!! excuse me! 2ndly - How the hell can you call at 2/2:30 in the morning and expect people to answer the phone, then rock up at the residence anyway and wana bill us for that call? Are you people not security personal that get paid to run out to calls for the safety of your clients or has this become a money making system rather? Absolute BS and nonsense service from the call centre (as always - cause my safety is a burden on those guys - God help you if you calling with a complaint). Who is actually doing anything at ADT with the money we all paying every month?