RL
Rosie L
1 reviews | Active since Apr 2019
11 Nov 2023, 08:20
Money Taken Off My Account Without My Knowledge
So I had to wait for over 3 weeks after paying for the installation fee for the technicians to do the installation at home after having sent a complaint. I then got a debit order on Friday 10 Nov 23 with an amount of R 537 taken off of my account without any form of communication. MY money was taken off from account without my knowledge. The lack of communication is concerning. How many debit orders are going to be taken from my account this month without any form of communication? The level of service is disgusting!!!!
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Replies (3)
Fidelity Security Services's replyOfficial
13 Nov 2023, 09:26Dear Rosie L
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Fidelity Security Services's reply13 Nov 2023, 09:26
Official
Dear Rosie L
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
RL
Rosie L's updateReviewer Update
13 Nov 2023, 13:12So I got a call once from Fidelity ADT which I had missed because I was in a meeting at work, I then get an sms to call Mpho on number *** and surprise surprise that number was also unavailable after calling it twice!!!!!!!!!!!!!! If staff is not able to get ahold of me the alternative is use of an email, HOW DIFFICULT CAN THAT BE? I had to contact the call center only to find out that the R 537 was for the radio, why was it so difficult to provide a notice? Client servicing is the MOST EASIEST thing IN THE WORLD but so few get it right!!!!! Absolutely pathetic!
RL
Rosie L's update13 Nov 2023, 13:12
Reviewer Update
So I got a call once from Fidelity ADT which I had missed because I was in a meeting at work, I then get an sms to call Mpho on number *** and surprise surprise that number was also unavailable after calling it twice!!!!!!!!!!!!!! If staff is not able to get ahold of me the alternative is use of an email, HOW DIFFICULT CAN THAT BE? I had to contact the call center only to find out that the R 537 was for the radio, why was it so difficult to provide a notice? Client servicing is the MOST EASIEST thing IN THE WORLD but so few get it right!!!!! Absolutely pathetic!
Fidelity Security Services's replyOfficial
13 Nov 2023, 15:00Dear Rosie L
You above comments has been escalated to our JHB offices for someone to contact you shortly.
Kind Regards
Fidelity-Adt
You above comments has been escalated to our JHB offices for someone to contact you shortly.
Kind Regards
Fidelity-Adt
Fidelity Security Services's reply13 Nov 2023, 15:00
Official
Dear Rosie L
You above comments has been escalated to our JHB offices for someone to contact you shortly.
Kind Regards
Fidelity-Adt
You above comments has been escalated to our JHB offices for someone to contact you shortly.
Kind Regards
Fidelity-Adt