ON
Oldrade N

1 reviews | Active since Jul 2022

17 Aug 2022, 14:50

LIES UPON LIES !!!!

After much deliberation i have now reached a point where i need to report this ******** company!

Let me first explain my situation which i have done so ALREADY & only then had i received a response, after many attempts to get through to this terrible company!

So on the 27th of june, i was involved in a accident with an ADT driver. i was in a straight and turn lane, the ADT driver was in a straight ONLY lane.

I had taken off going STRAIGHT and this ADT driver (Simlindile Qango) had turned left in a STRAIGHT ONLY lane and knocked into my front fender of my vehicle. Upon assessing the damage on both parties, the ADT driver had admitted that he was the one at fault (please note, i have this on recording) and he had done this IN FRONT OF HIS MANAGER (Kevin Fredericks). Having done my accident report @ SAPS etc, everything was in order for my vehicle to be repaired by their insurance as they were at fault, and ADMITTED THIS FAULT IS THEIRS. A week went by and I had not heard anything yet from ADT ????? I called and texted, and emailed. NO RESPONSE. I then had to run to Hello peter, in order to receive a response. I was then requested for a pile of documents; which i had given exactly what they want. A month later now with my car standing not driving because of the accident damage, and myself Ubering around spending tons of additional unnecessary money! I now receive a reply from ADT or ADTs insurance, which i had dealt with 2 people namely; Alzette Swart then i was transferred to someone else, named Naki Kamuanga. (reference number: AC25666)

Naki now states that apart from everything mentioned above! Naki now states that: The driver said that my vehicle got stuck and I was unable to move , he then tried to overtake me, upon overtaking me i had then moved and without checking we collided, therefore they will go with their drivers version. FIRSTLY how is this possible as i have a AUTOMATIC VEHICLE ! I had then sent them that reply and that i have the evidence of their driver admitting on recording, the trail has now gone again quiet…….

SERIOUSLY THIS IS THIEVING BEHAVIOUR! WHY ADMIT AND THEN CHANGE THE STORY ???? YOU ARE AT FAULT, DONT **** THE INNOCENT PUBLIC PLEASE ! YOU WANT FUTURE BUSINESS , YOU WANT WORD OF MOUTH , FOR YOUR COMPANY TO GROW AND TO SERVE AND PROTECT AS YOU'RE A SECURITY COMPANY, HOW CAN YOU DO THIS TO AN INNOCENT CIVILIAN !!!!! BECAUSE YOU ARE AT FAULT AND ADMITTED THIS FAULT AND NEED TO PAY NOW, NOW ALL THESE NEW STORIES AND LIES ARE COMING ABOUT!!!! RIDICULOUS!!!!!!!

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply17 Aug 2022, 15:30
Official
Dear Olrade Ngagula
 We take note of your allegations. Thank you for bringing these to our attention. We will fully investigate this matter and have escalated the issue to our Head of Operations and Claims Department to call you to further discuss. 
 
 Kind regards
 Fidelity-Adt