Lies - I AM very disappointed when i thought i was receiving such awesome service the I get blindsided.

At the beginning of this year i wanted to cancel my contract with ADT i was then asked if i would rather take the payment holiday for 3 months which i agreed to, i asked twice if it had been implemented and Kgosi confirmed, this morning i wake to find out ADT debited my account not once but twice. REALLY after confirming that it was implemented, who gave you the right?????? Please can someone contact me so i can CANCEL THIS CONTRACT TODAY!! I have never been SO ANGRY in my life. can someone contact me today to explain WHY AND HOW THIS HAS HAPPENED!! and to cancel my ADT services.