Lack of assistance in resolving a problem with their unit

I have received the worst service from Fidelity SecureDrive. Beginning of the year I had a unit installed on my vehicle, with a panic button option, numerous times I have called Fidelity to get my panic button checked out, as they never receive a signal from me. They just push my matter aside. I phoned recently, they sent out a technician, he got it checked. I've been testing that stupid panic button and still I don't get a call back from them. Calling them is useless coz they won't do anything about it anyway. I would not recommend you use their services as you'd just get frustrated with the lack of assistance.