Incorrect unpaid debit

On 25/04/2026 my account was debited with an amount of R735. 41 for monitoring my property. On 28/04/2026, I received an sms saying I have a returned unpaid debit of the same amount, and I must phone Prashni Gopee on ***.

I phoned her the following day, was told she's not present and promised to tell her to call me back, which was never done.

Today, I received a statement saying I have an overdue amount of R735.31.

I regard this as *******ion because the money was debited from my account, but ADT say unpaid. No decency to call me me back to explain what this is.