*********** ADT Accounts Department

I had a tracking device fitted to my vehicle in January. During the process of joining ADT, they captured my banking details wrong resulting in non-payment. I have had several phone calls from various agents who supposedly rectified the error on their side. I have also received several e-mails from a certain lady in accounts (whose name I will make public if requested), about paying the account. The problem is that she never replies to my e-mails, that I have sent over the past few months, in order to resolve this. Yesterday this same woman send me another e-mail stating that: 'All services will therefore cease as of 07 July 2020 unless you make contact with us prior to this date to make appropriate payment arrangements.' She does not return my e-mails, nor does she answer her phone when I try to call. This e-mail further stated that: 'Failure to comply with this request will further result in the initiation of legal collections proceedings for the arrears amount, a R1800 cancelation fee as well as any costs incurred to finalise the collections process. We will also communicate these steps to the credit bureaus as a SACCRA member.' I am threatened and my credit rating is being threatened because there are *********** people working at this institution. Not very happy with them right now!!!