*********** accounts staff

We had an existing alarm in our house and then moved to a new premises. The cancellation mail was sent in the middle of the month in September 2019 and I was informed that it is not a months notice and they will still bill for October 2019 and count that as the notice month which I accepted. We moved out on the 1st of October 2019 but still payed for the month of October 2019. I then asked for a rep to come and see me to get an alarm in the new place. This was done and the rep informed me that the price will increase from R350 to R388 and I accepted this. The alarm was installed on the 8th of November 2020 BUT end of November a fee of R479 was taken from my account AS WELL as the previous house's R350. I reversed the R350 as phoned in order to find out what is the problem. I was told to email the cancellation letter again and they will sort this out. We are in middle February and this is still not sorted. I even contacted the rep but still nothing. I had to once again sent the email to *** on the 7th of Feb 2020 of which I up to date did not get feedback. I pay more for my alarm as agreed and every month have to reverse a wrong debit order and pay R80 penalty fee on my bank account and that for a company that is too useless to have competent people in their accounts department. They must come and take their alarm and I will get a local alarms company to assist me!!!