Incompetant Klerksdorp Branch

Good day- ref BOT04153 BDI number ********** 161 I requested to cancel my contract on the 19 December 2018, after my house was broken into and ****** and Fidelity delivered poor service. The Branch Manager at Klerksdorp, Chamone Bronner, confirmed receipt of my cancellation request and sent this through to head office. (I have the emails as proof). Thereafter I received a call from the Ops Manager in Klerksdorp as to why I wanted to cancel- and after explaining my reasons he admitted that it was valid reasons. I followed up with the branch manager, on the 8th January as I paid the debit order for my contract on the 1st January after already requesting cancellation. NO response was given to me. On the 1st February, another debit order ran. Thus I gave notice on the 19th December, and by the 1st Febuary my contract was still not cancelled. Kindly assist me as the staff at the Klerksdorp Branch is ***********.