I have never been so disrespected by ADT and my safety was compromised last night.

I have paid for the secure app to access it even when I'm not around as I travel alot.The APP has recently gone offline, therefore I called the contact centre and was disappointed to receive such poor assistance from the agents. They wanted me to pay for the technician to come on-site, and when I enquired, to do what? Because the application needs to be fixed on their end. After I asked, the agent informed me that they had been offline since Monday. I then enquired why you wanted me to pay a technician call out fee when you knew the system was down. I then enquired as to why the customers had not been notified via any communication channel, and when the system would be restored. Oh my gosh, then the agent responded with an attitude, implying that he is unaware that it is my obligation as the client to check if the application is back up.

Yesterday, I called the contact centre at 9:44 p.m. to request that escort services arrive outside my house at 10:30 p.m., and the call was logged and they agreed to wait for me. I then received a call while driving home at 10:25 p.m. stating that there are no vehicles and that they will guide me over the phone. I am aware that money is being deducted from my account for physical guard escort. What was the question I asked the agent? How do you escort someone over the phone? When hijackers arrive, Andi screams, "How would you assist me over the phone?" I could have called any of my loved ones and talked to them over the phone. ADT stated that they will serve and protect, however I am not receiving those promises. As soon as I entered the premises and requested that the agent superior log my inquiry, the car became accessible and was on its way to me; I then asked what for. I am already in the house.

I have never been so disrespected by ADT and my safety was compromised last night.