SK
Sma K
1 reviews | Active since Feb 2024
01 Jun 2026, 12:14
I cancelled in 2024 October
I cancelled in 2024 October. Followed up on the 13th of April 2026. Got debited on the 20th April and 20 May. To date i do not have a cancellation confirmation. I do not have a refund amount. Its a back and forth with Mmabatho Pule and Mpho Modisaesi. Now we are waiting since the 28th of May for Charles Mbikwana to confirm if i have amounts owed to me on 2025. This is unprofessionalism on a degree i have never experienced. They must not call me but send requested information.
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Fidelity Security Services's replyOfficial
05 Jun 2026, 11:23Dear Sma Khumalo We apologize for only responding to the Hello Peter now. Have noticed that your concerns were discussed with you with a Customer Services agent and have been resolved amicably. All processes as discussed have been put into place. Kind Regards Fidelity-ADT
Fidelity Security Services's reply05 Jun 2026, 11:23
Official
Dear Sma Khumalo We apologize for only responding to the Hello Peter now. Have noticed that your concerns were discussed with you with a Customer Services agent and have been resolved amicably. All processes as discussed have been put into place. Kind Regards Fidelity-ADT