I am in disbelief,my heart is sinking for receiving what I have never thought of in my life.

I am writing this with a heavy heart,I am feeling numb. My car got ****** yesterday at around 1 pm and I immediately contacted the fedility group for assistance as I believed that they will deliver as promised with diligence.As I was busy trying to get hold of the fedility group to assist me. My partner called me and said someone from fedility group had just called him and said someone is trying to temper with my car tracker and they dispeched the team to attend to the emergency. When i eventually got the people from fedility group I was told that the tracker for my car has been jammed immidiately before it can move from where it was stationed. The other lady from fedility group,unfortunately I couldn't take their names as I was panicking. One of them kept on asking me to repeat my personal information as she claimed that she can't hear me. Eventually she took all my details and informed me that they will get get back to me. She called and said they just spotted my car in the same area at 13:50 pm in the same area where it was taken and they despatched the team to look for it. When I realized that my car had been ****** it was few minutes after 13:50 pm.The same lady contacted me again and said I should go to the nearest police station to open a case. I kept on calling them on my way to the police station with the assistance of my friend to find out if theres any leads and the said team kept on telling me that the tracker is been jammed and they cant trace it. I am in disbelief that company that I trusted with my all can fail me so terribly when I needed their assistance the most. The lady that was assisting me informed that the Police Officials are on the look out and they have also did a roadblock at Soweto Highway and other roads to look for the car as the tracker has been jammed and they can't see it on their system. She also called me and said she is knocking off and she is going to hand over to the next person who will be on duty to continue with the searching. She also gave me a cellphone number and informed me that it is an emergency number and i should send the case number to that number, i told her that i am walking on the street,i managed to save the number and she promised to sms me number but she did not do as she promised. I tried to call the said emergency number it took me to voicemail. I called them again before I can sleep and another lady informed me that they can't find the car and the tracker that they installed on the vehicle as it has been jammed according to their system. She also indicated that she us sorry that my car is been ****** and they can't find it and I should inform my insurance company. I feel so pained, I am shattered where I am as the service that I received from fedility group,a national company that I trusted with my all hasn't delivered what I expected.