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nasgp N

1 reviews | Active since May 2016

02 Sept 2021, 11:01

Horrible services from adt I feel ****** of my safety

Good day I have had adt security for the last 4 years I recently had a life threatening situation and I pressed the panic button but nobody came when I phoned and asked why they never came to my property they said they have not received signal I did not know that the SMS that we get is to check signal as we had so many power cuts in our area there were days that we were without electricity for a whole week and we thought it's the battery's SMS not knowing we must check our signal my husband works away and I'm home with the kids and trusted that I have security but apparently for 4 years not once did they phone to say we never received a signal from this premises can you check your box all they do is phone for your installments they ****** me and my kids of our safety they haven't gotten back to why they still invoicing me since I had no signal for the last 4 years they only came out twice in the beginning I had someone on my property I pressed the panic button at 8 the evening and 2 in the morning they jumped in my yard and now I have to pay for services never rendered I feel ****** and betrayed by them they are a bunch of useless security company and so far non of my problems have been resolved they are taking people's money but not doing the jobs

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Replies (3)
Fidelity Security Services
Fidelity Security Services's reply02 Sept 2021, 12:19
Official
We serve to confirm receipt of your enquiry and have escalated such through for investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
nN
nasgp N's update02 Sept 2021, 14:52
Reviewer Update
Why should I contact you when I did it numerous times I have paid you guys almost over R40000. 00 for 4 years and you ****** me of my safety you quick to phone to say we must pay the devices should belong to us as well as it was rental and we have it for 4 years you have not even on 1 occasion phone and say that there is no signal from your property for the last 4 years we must know that we have to check our signal and phone no technician ever told us to check our signal we assumed it's because of power cuts and it was the back up battery so now you want me to pay for August when you kathlego and the team at ADT know that there was no signal and wanted to send out a technician today they want to phone and say they want to keep me on as a client I want nothing to do with your bad services because I called you guys our on 2 occasions only I had an intruder at 8 in the evening and you arrived at 2 the morning with torches and when I had issues with my neighbors that's on drugs and tried to break into my car even then you couldn't do anything you have taken my money and not provided security services at all and I take this further because you kept billing us but we never had security for years and now you have the nerve to still bill me for August when I had a life threatening situation you guys are robbing us with all our money we paid and ****** us of thinking we have security and we are safe
Fidelity Security Services
Fidelity Security Services's reply20 Sept 2021, 14:17
Official
We serve to confirm receipt of  your enquiry.  Please kindly provide us with contract and contact detail directly to *** for further investigation and feedback.