HORRIBLE SERVICE. WORST DECISION EVER!!!!!

I really regret the day I convinced my mom to move to ADT security. Since day 1 I have had nothing but countless problems. And when I try to seek assistance to resolve them I receive nothing but constant brick walls. When Lewis Mkhasibe came over (sales rep) he did his rounds took my mothers details and specificallt told that that she would be debited R299 and we requested that this be on the 1st of every month. When the technicians were supposed to do the installation there was a problem with the radio details he (Lewis) provided which meant that the technical team could not do the installation on the day it was scheduled. Had to reschedule fine. However lo and behold my mother's account was debited with R400 odd on the wait for it 06.02.2024 (remember we requested the 1st) to date we still do not know what that was for. When I phoned Lewis he advised me that they would process a refund back to my mothers account and the correct amount would be debited. To date we still HAVE NOT received the said refund and no one at ADT can assist me further to this: 1. The surname on our account was incorrect 2. We were advised that the battery of our unit was faulty and needed to be replaced which was done and comes with a charge of R360 to be debited from our account 3. There was something about an R800 charge that we needed to pay (going back to the radio story) we not sure when this is due by 4. An invoice was sent to my email and I was advised to download the Striata app and open the invoice using my mom's ID number however this didnt work. 5. I phoned their call centre on tuesday and spoke to someone who promised to get Sibongile (my account credit controller) to call me back - still waiting for that phone call. 6. Today I finally decide to call in spoke to Phumzile who at 1st tried to transfer me to Sibongile but failed and the call got cut off and when I phoned back she told me that she had just found out that Sibongile has left the company so she will get Denzel the accounts manager to call me back tomorrow.

I AM NOT HAPPY WITH THIS AS THE DEBIT ORDER IS MEANT TO GO OFF TONIGHT/TOMORROW FROM OUR ACCOUNT AND WE STILL DO NOT KNOW WHAT WE OWE AND WHERE OUR REFUND IS.

It seems there is no support post sales as calling Lewis is futile. I REALLY REALLY REGRET TELLING MY MOM TO MOVE. If there is anyone out who can assist please call me on my cellphone. DO NOT CALL MY MOTHER - SHE IS ELDERLY AND HAS TASKED ME TO DEAL WITH HER AFFAIRS.