Horrible service from ADT superior Neli

I have just received the worst service I have ever received from a supervisor by the name of Neli in the ADT call center. I would rather have the agent I had spoken to talk to me than the supervisor who did not even want to listen to me. She just wanted to blame me. My family has used ADT for more than 10 years now and after this experience I am sure I will look for another arlam system that will actually care about my family and our well being. I have two accounts with ADT, my mom house was ****** today. My brother had set the alarm when he came back from the school event the doors were wide open. I did not receive any call from ADT, immediately when I got to the house I pressed the emergency button they was no response from ADT yet again. I took him and his clothes to my house and tried to lock were we could because they broke the door. When we were going out after putting on the arlam it went off yet again. And then Neli says they was no signal on their side how is that my problem? On the 29th of Jan the arlam went off and they called so I am I suppose to test the arlam every day to ensure it's working, on the 31 of Jan the arlam gave them a test signal they say that's why they didn't call. This lady could have easily said mam I am sorry about what had experienced and explained the process or procedures instead of defending the arlam that is obviously faulty. I am now stuck with a debt of a TV, fixing the battler and door, customer service is everything before u lose more clients train ur managers to deal with customers that why they are there after all.