Horrible Service

I signed up with ADT for home security services in September. From the start, the alarm system has never worked properly. Technicians have attended twice, but the problem has never been resolved.

The alarm triggers randomly and cannot be switched off once it starts. We no longer arm the system, and since the 23rd we have not even been able to step outside because the alarm immediately starts sounding. When this happens, ADT is unable to assist remotely, and no call or security response is dispatched.

I am paying monthly for a service that does not work. Despite the fault existing since installation, I have now been informed that I must pay for another technician visit, which is unacceptable.